We have following terms and conditions for Payments and Refund Policy:
1. Payment Terms:
- All invoices are due upon receipt, unless otherwise stated in a signed Service Agreement.
- We accept payment via bank transfer, credit card, Debit Card.
- A late payment fee of 0.5% per month will be applied to outstanding balances after 15 days from the invoice due date.
2. Refund Policy:
- Full refunds: We will offer a full refund if we are unable to commence the agreed-upon services due to unforeseen circumstances on our end.
- Partial refunds: In the event of project cancellation by the Client before completion, a partial refund may be offered based on the percentage of work completed. However, non-refundable costs incurred for third-party services or software will be deducted from the refund amount.
- No refunds: Refunds will not be granted for work deemed unsatisfactory due to:
- Changes in Client requirements or objectives after project initiation.
- Delays or missed deadlines caused by the Client’s lack of timely feedback or provision of necessary materials.
- Disagreement with the creative direction or strategy chosen by the Client after approval.